An in-depth look at the Medical Review Office Process. During this video, you will learn what happens after a drug test is completed at the lab and sent to the MRO.
A Medical Review Officer (MRO) is a licensed physician responsible for receiving and reviewing laboratory results generated by an employer’s drug testing program. Regulations require that Medical Review Officers have knowledge about the pharmacology and toxicology of prescriptions as well as illicit drugs. An MRO should also have knowledge of the federal agency drug testing regulations and guidelines from the Department Of Transportation.
As a Medical Review Officer (MRO), we must act as an independent and impartial “gatekeeper” and advocate for the accuracy and integrity of the drug testing process. Nationwide Testing Association, Inc., is required to review the documents for possible errors, interview donors who have non-negative results to determine if there is a legitimate medical explanation for their results, and provide feedback to employers regarding performance problems, if necessary.
At Nationwide Testing Association, Inc., our Medical Review Officers (MRO) are certified by a nationally recognized MRO certification board. We ensure that our MROs maintain their certifications by retaking and passing the exam every five years.
Medical Review Officer (MRO) Process
The first part of the process is the collection; the employee/donor/applicant will go into the collection site to provide the required specimen. The collection site will follow applicable protocols and will ship the specimen, along with the lab copy of the Custody and Control Form (CCF), to the laboratory to begin testing. The collection site should also transmit the Medical Review Officer and the DER copy of the CCF to the correct parties.
Once the laboratory receives the specimen, they will begin conducting the required testing. Once completed, the laboratory will transmit the results to the MRO to review and report.
After the Custody and Control Form (CCF) is received, the donor’s name and id number are entered into the system. The Custody and Control Form is then processed so that it will link to the result.
When the lab results are received through an electronic interface, they are immediately downloaded into our system. During this process, the result links to the client, the donor record, and the Custody and Control Form. The system will also determine an applicable status for the result based on pre-set identifiers and criteria
If the lab result is non-negative the system will automatically assign that result to our Medical Review Office, they are then reviewed by our Medical Review Officers. Each donor with a non-negative result will have the opportunity to speak with an MRO regarding their results.
If the lab result is negative, they will report to the company automatically through the system. If the laboratory results appear positive, the MRO will interview the donor to discuss the results and then the final report will be distributed to the company. The medical review process offers an opportunity for the donor to provide a valid medical explanation for any questionable results. Our process is designed to protect individuals and employers from wrongful accusations. We exceed all federal and state regulations and help you maintain a safer workplace!
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